G99 Responsible Gaming — Enjoy the Entertainment, Protect Your Wellbeing
At g99, we believe good entertainment should always be on your terms. This page provides guidelines, self-control tools, and key information to help keep your gaming experience positive and responsible.
G99's Commitment to Responsible Gaming
G99 takes its responsibilities as an online entertainment platform in Malaysia seriously. We believe gaming should be a source of enjoyment, not stress or financial hardship. To that end, we have built a comprehensive responsible gaming framework to safeguard the wellbeing of every user.
Our platform is open only to individuals aged 18 and above. We actively encourage users to set personal limits, monitor their own gaming behaviour, and seek help promptly when needed. Your health and life balance are our priority.
An active monitoring system that detects risky gaming patterns and delivers timely alerts.
Set deposit limits, loss limits, and cooling-off periods directly through your account settings.
The g99 support team is available 24/7 to help with any concerns related to your gaming experience.
Recognising Signs of At-Risk Behaviour
It is important to recognise the early warning signs of a gambling problem before it becomes serious. Here are some indicators to watch for in yourself or someone you care about:
Early Warning Signs
- Feeling the need to bet increasingly larger amounts of money to get the same level of excitement.
- Being unable to stop playing despite repeated attempts to do so.
- Gaming begins to interfere with your work responsibilities, family life, or social relationships.
- Lying to family members or friends about your gaming activity or how much money you have spent.
- Borrowing money or selling possessions to fund gaming activity.
Emotional & Financial Impact
- Feeling anxious, irritable, or stressed when you're unable to play.
- Playing to escape from problems, guilt, or feelings of helplessness.
- Continuing to play in an attempt to win back money already lost (chasing losses).
- Experiencing serious financial difficulties as a result of overspending on gaming.
- Losing interest in other activities or hobbies you once enjoyed.
If you recognise any of the signs above in yourself, now is the right time to take steps toward self-control or seek professional help.
Setting Time Limits, Budget & Self-Controls
G99 provides a range of self-control tools that you can access at any time through your account settings. We encourage all users to make proactive use of these features.
Set a maximum daily, weekly, or monthly deposit limit in MYR (RM). These limits help you manage your gaming budget more effectively and prevent overspending.
Activate a cooling-off period of 24 hours, 7 days, or 30 days whenever you feel you need a break from gaming. During this period, your account will be temporarily locked.
If you feel that gaming has become a serious problem, you can apply for a longer self-exclusion period. Contact the g99 support team for help setting this up.
Practical Tips for Healthy Gaming
- Set a time limit before starting a session — for example, no more than 1 hour at a time.
- Only use disposable income for entertainment — not money set aside for daily needs or bills.
- Take regular breaks and avoid playing for long stretches at a time.
- Avoid playing when you are feeling stressed, down, or under the influence of alcohol.
- Remember that gaming is entertainment, not a way to earn income or solve financial problems.
Minor Protection
G99 takes the prevention of underage access to its platform very seriously. All users must be at least 18 years old to register and use any of our services. Some of the safeguards we have in place include:
All new users are required to verify their date of birth during registration. g99 reserves the right to request official identity documents where necessary to ensure compliance with the 18-year age requirement.
We encourage parents and guardians to install parental control software on shared devices to prevent minors from accessing online gambling platforms. Do not share your account login details with anyone, including family members.
If you suspect a minor is accessing our platform, please contact the g99 support team immediately at [email protected].
Life Balance & Getting Professional Help
Maintaining a healthy balance between entertainment and daily responsibilities is key to a sustainable gaming experience. g99 reminds all users that gaming should only occupy a small part of your leisure time — not become the focus of your everyday life.
Maintain Your Life Balance
- Make sure gaming does not interfere with your sleep, diet, or exercise routine.
- Spend quality time with family and friends, free from online gaming distractions.
- Keep up with other hobbies and activities outside of gaming to maintain a healthy mental balance.
- Do not let the outcome of a gaming session — whether a win or a loss — affect your emotions in daily life.
- If you start to feel that gaming is taking over your life, it is time to talk to someone you trust.
Professional Support Resources in Malaysia
If you or someone you know is struggling with a gambling problem, professional help is available. You do not have to face it alone:
- Talian Kasih 15999 — Malaysia's government family and social helpline, available 24 hours a day.
- Government Treatment Centres — Government hospitals across Malaysia offer counselling and addiction treatment services.
- g99 Support — Reach our team at [email protected] for immediate assistance activating account controls or self-exclusion.
We're Here for You
Your wellbeing matters more than any game. If you need assistance, more information, or want to activate self-control limits, the g99 team is always here to help.