G99 Privacy Policy — How We Protect Your Information
Your privacy is our priority. This document explains how g99 collects, uses, stores, and safeguards personal data of Malaysian users in line with best data protection practices.
Information We Collect
When you register or use the g99 platform, we collect various categories of information to ensure a smooth and secure user experience. The information collected includes the following:
- Full name, email address, and phone number during registration.
- Date of birth for age verification (18 years and above).
- Identity documents (KYC) required for account verification when necessary.
- Details of deposit and withdrawal transactions in Malaysian Ringgit (RM / MYR).
- Payment methods used (local online banking, digital wallets).
- Transaction history records for verification and financial security purposes.
- IP address, device type, operating system, and browser used.
- General location data (state/city) based on IP address.
- Technical information related to connection performance and security.
- Logs of game activity, pages visited, and time spent on the platform.
- Records of customer support interactions.
- Cookie and session tracking information to enhance the user experience.
Purpose of Information Use
G99 uses collected information solely for legitimate, professional purposes. We do not sell or rent your personal data to any third party for marketing. The primary purposes for which we use your data are as follows:
Ensuring accounts are held by legitimate users aged 18 and over in Malaysia.
Managing deposits, withdrawals, and financial records in MYR accurately.
Resolving complaints, inquiries, and technical issues more efficiently.
Analyzing usage patterns to improve the quality of g99's services.
Sending important notifications related to accounts, security, and platform updates.
Detecting and preventing suspicious activities, fraud, and account abuse.
Cookies & Tracking Technologies
The g99 platform uses cookies and similar tracking technologies to enhance user experience, ensure login session security, and analyze general usage patterns.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymous information on how users interact with the platform to help improve our services.
- Functionality Cookies: Saving user preferences such as language and display settings for a more personalized experience.
- Analytics Cookies: Helping us understand traffic and usage trends in aggregate without identifying individuals.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. We do not use third-party cookies for targeted advertising.
Data Storage, Security & Sharing
Your personal data is stored on secure servers with encryption protection. g99 implements appropriate technical and organizational security measures including SSL encryption, multi-layer access controls, and 24/7 system monitoring. Data is retained only as long as necessary for the stated purposes or as required by law.
G99 does not sell users' personal data. We only share necessary information with licensed payment service providers, gaming technology providers, and regulatory authorities when required by law. All third-party partners are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
If required by authorities or court orders, we will disclose information following proper legal procedures and notify users when allowed.
Your Rights as a User
As a g99 user in Malaysia, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team.
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or outdated, you can request correction or updates.
You may request deletion of your personal data subject to applicable legal obligations.
Privacy Policy Changes
G99 reserves the right to update this Privacy Policy periodically to reflect changes in data practices, services, or legal requirements. Significant changes will be communicated by notifications within the platform or emails to registered users. Continued use of the platform after updates means acceptance of the revised terms.
Effective Date: 1 January 2026. For any privacy-related enquiries, contact us at [email protected].
Got Privacy Questions?
G99's support team is available 24/7 to answer any questions you may have about personal data, account security, or our privacy policy — in Bahasa Melayu.